<p> Effective Date: [10/11/2023]&nbsp; </p> <p> <strong><u>Roamcrafts Tourism and Hospitality Services ("Roamcrafts," "we," "our," or "us")</u></strong> values the privacy of our clients and users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable data protection laws, including the Information Technology Act 2000 (India),GDPR (if applicable),and industry-standard payment gateway requirements.&nbsp; </p> <p> 1. <i><u>Information We Collect We may collect and process the following categories of personal information:&nbsp;</u></i> </p> <p> a) <strong>Personal Identifiable Information (PII):</strong> Full name Email address Phone number Residential and billing address Date of birth Passport or ID proof (for international travel)&nbsp; </p> <p> b) <strong>Payment Information:</strong> Cardholder name Credit/debit card number (via secure payment gateway) UPI ID or wallet ID Transaction details <strong>Note:</strong> We do not store card details. All payments are processed through PCI-DSS compliant gateways.&nbsp; </p> <p> c) <strong>Technical Data:</strong> IP address Device type and operating system Browser type Cookies and usage data d) Communication Data: Emails, calls, and chat messages Feedback or <i><u>reviews&nbsp;</u></i> </p> <hr> <p> 2. <strong>How We Use Your Information:</strong> We use your data for the following purposes: To process and manage bookings and payments To communicate about your trips or queries To send confirmations, updates, or promotional offers To comply with legal obligations (e.g., travel documentation, tax compliance) For fraud detection and cybersecurity For improving our services and customer <i><u>experience&nbsp;</u></i> </p> <hr> <p> 3. <strong>Legal Basis for Data Processing:</strong> We process your personal data under the following lawful bases: Consent – For marketing, newsletters, etc. Contractual necessity – To fulfill our service obligations (e.g., tour bookings). Legal obligation – For tax, regulatory, or travel-related mandates. Legitimate interest – For internal business analysis, fraud prevention.<i><u>&nbsp;</u></i> </p> <hr> <p> 4. <strong>Data Sharing and Disclosure:</strong> We do not sell or rent your data. We may share your data with: Trusted third parties such as hotels, travel partners, guides, or transport services Payment gateways (Razorpay, PayU, Stripe, etc.) under strict PCI compliance Government authorities if legally required (e.g., immigration) Professional advisors like auditors or legal consultants under confidentiality <i><u>obligations&nbsp;</u></i> </p> <hr> <p> 5. <strong>Data Storage and Retention:</strong> Your data is stored securely on encrypted servers. We retain your data only as long as necessary to fulfill the purpose of collection or as required by law (e.g., accounting or travel regulations).<i><u>&nbsp;</u></i> </p> <hr> <p> 6. <strong>Security Measures:</strong> We follow industry best practices to protect your data: SSL encryption for all website interactions Access control and password-protected systems PCI-DSS compliance for payments Regular audits and data security reviews However, no transmission over the Internet is 100% secure. While we do our best, we cannot guarantee absolute security.&nbsp; </p> <hr> <p> 7. <strong>Your Rights:</strong> You have the right to: Access or update your data Withdraw consent at any time Request deletion or restriction of data processing File a complaint with the appropriate data protection authority To exercise your rights, contact us at: 📧 [<a href="mailto:care@roamcrafts.com">care@roamcrafts.com</a>] | 📞 +91-8927220754&nbsp; </p> <hr> <p> 8. <strong>Cookies and Tracking:</strong> We use cookies to enhance your browsing experience. You can opt out or disable them in your browser settings, though this may affect website functionality.&nbsp; </p> <hr> <p> 9. <strong>Third-Party Links:</strong> Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies independently.&nbsp; </p> <hr> <p> 10. <strong>Children’s Privacy:</strong> We do not knowingly collect data from minors (under 18). If we discover such data has been collected without guardian consent, we will delete it promptly.&nbsp; </p> <hr> <p> 11. Changes to This Policy We may update this policy from time to time. The revised version will be posted on this page with an updated "Effective Date."&nbsp; </p> <hr> <p> 12. Contact Us Roamcrafts Tourism and Hospitality Services&nbsp; </p> <p> 📍 <strong><u>Office:</u></strong> Jaigaon, West Bengal (Indo-Bhutan Border) 📧 Email: [<a href="mailto:care@roamcrafts.com">care@roamcrafts.com</a>] 📞 Phone: <strong><u>+91-8927220754</u></strong> GSTIN: <strong>19DXYPP0152A1ZA</strong> ✅ <strong><u>Compliance Assurance:</u></strong> This policy aligns with: Payment gateway requirements (Razorpay, Stripe, etc.) Indian IT Act 2000 (with amendments) GDPR (where applicable) Data minimization &amp; retention best practices </p>